A hotel near Manchester Airport has been criticized by hundreds of negative reviews from disgruntled customers.
The Airport Inn, Wimslow left guests furious as they claimed it was ‘the dirtiest hotel ever’ with ‘poo-stained towels’.
The Britannia-owned property is just ten minutes from Manchester Airport and is described as “perfect” for travelers by the company.
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However, 500 terrible and 300 bad reviews from previous travelers definitely disagree.
Reviewers say the hotel has countless issues, from bodily fluids on the towels, to a disgusting “stale smoke” smell, to noise and outdated decor, as Cheshire Live reports.
One reviewer said: “Awful hotel. We booked it last minute and wished we had done some research.
“First impressions were not good – there was a woman swearing and swearing falling on a couch in the bar which adjoins reception, then the rooms are quite dirty and smell of stale smoke.
“Although this hotel may advertise itself as an airport hotel, if you need a place to stay before a flight, avoid this place like the plague – it has no interest in meeting your needs.”
Another TripAdvisor user titled his review “The dirtiest hotel I have stayed in”.
In February this year, Evie Wilman said: “The staff were lovely – no complaints. The whole hotel stunk to the point that we felt sick.
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“I arrived in our bedroom, opened the door to something that looks like it hasn’t been decorated in 50 years.
“Carpet not vacuumed, crumbs everywhere. Breadsticks under the bed. Hairs in the bed. Towel stained with poo. Mold in the bathroom. Wall stained with God knows what. Dust everywhere.”
Another reviewer criticized the noise issues.
After arriving at the Airport Inn at 2:30 a.m., they said: “We saw the couple in the next room loudly arguing with themselves, this went on all night and at 6:00 a.m. I called the reception to stop the noise.it doesn’t happen.
“Also the hotel is dirty and tired, the bathroom was stained, as were the carpets. The overall look of the hotel was that of a run down beyond its best bargains.
“I wouldn’t touch this establishment with a barge pole.”
However, there is at least one guest who left happy. A four star review – the only four star rating in the last four months – was left in January.
They said: “The good reception allowed us to check in efficiently. Now for the rooms, I have no complaints or observations about the headboard or the dark wood furniture, I have observations about the sheets clean whites and clean white towels.
“Dinner buffet and for what we paid [on] the night very acceptable in fact i had the chilli very tasty.
“A good night’s sleep followed by a very good breakfast. The toaster only toasted one side which I’m sure could cause a huge drama.
“Thumbs up to the catering staff who couldn’t have worked harder or been more helpful…A very good night’s stay and wouldn’t hesitate to return.”
Britannia Hotels has been contacted for comment.