DGCA issues guidelines for airlines after backlash over IndiGo denying disabled child boarding


Days after low-cost carrier IndiGo denied boarding to a specially disabled child at Ranchi airport, the Directorate General of Civil Aviation (DGAC) issued guidelines for airlines on Friday. on persons with disabilities/limited mobility and stated that the airline would not refuse carriage to anyone on the basis of a disability. However, if an airline perceives that the health of such a passenger may deteriorate in flight, said passenger should be examined by a doctor.

An IndiGo flight to Hyderabad left the child and her parents behind at Ranchi Airport on May 7. Citing the event as “improper handling” of passengers, a DGCA panel decided to issue a show cause notice to the airline.

“If an airline believes that the health of a specially disabled passenger is likely to deteriorate during a flight, it should consult a doctor at the airport and take an appropriate call to find out whether or not boarding should be denied at the airport. passenger,” the draft rules published by the DGCA said.

“However, in the event that an airline perceives that the health of such a passenger may deteriorate in flight, said passenger shall be examined by a doctor who shall state categorically the state of health and whether the passenger is fit to fly or no. . After obtaining the medical opinion, the airline will take the appropriate call,” he said.

Additionally, the regulator has also asked the public to send in their comments on the draft rules by July 2, after which it will publish the final rules.

Aviation Minister Jyotiraditya Scindia said on May 9 on Twitter that no human should have to go through this and that he was investigating the Ranchi incident himself.

The DGCA had also said that the behavior of IndiGo’s ground staff and the care of the child were “deficient” and that this “worsened the situation”.

“A more compassionate handling would have soothed the nerves and calmed the child. It would have obviated the need for the extreme step resulting in the passengers being denied boarding,” he said in a note.


Comments are closed.