Customers call ‘hell’ airport hotel the worst in the country, flee after two hours



Guests have rated this “hell” hotel as the worst they have ever stayed in.

Paul Evans and his partner stayed at the Manchester Airport Inn on their return from their vacation in Greece.

The couple from Hawicks in Scotland were also with family – and they arrived at the hotel at 3 a.m. after their late flight back to Manchester Airport.

READ MORE: Hen party left ‘in tears’ after being ‘stranded’ in Liverpool without a hotel

The group were dismayed to discover that their room at the Britannia-run establishment had not yet been prepared – and that there was only one member of staff who was busy looking after two guests drinking beer at reception.

He said: “I had booked the room two weeks ago. How can your room not be ready at 3 a.m.?

“I showed the man my receipt and he said the room wasn’t ready. He said there were 50 rooms here that hadn’t been cleaned.

“It’s a total disaster. It looked like a halfway house with some people inside.”

Paul said he was initially concerned when the group was asked to pay £ 148 up front for the two double rooms, rather than at the end of their stay.

He claims the employee left with sheets and returned 15 minutes later – but Paul was far from impressed with the conditions and warned the other customers to stay there.

Paul added, “I don’t want anybody to go there. It’s a dumping ground.

“The hallways of each room were full of dirty plates set outside. In the room there was no soap or toilet paper, and the sheets and duvets were just thrown in the tub.”

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He continued, “It was 4.30am. We lay down with our clothes and shoes on the duvet until 6.30am.

“There was toothpaste in the sink and on the floor, and the carpet was dirty. There was no disinfectant in the room and the general condition was appalling.

Paul claimed there was bedding in the bath

The school bus driver said Online mirror, his attempts to get reimbursed for the botched stay were thwarted by a customer service system he found difficult to use and confusing.

He said: “As a frequent traveler, I can honestly say that I have never, ever encountered such service or such conditions at a hotel I have stayed in before.”

Britannia hotels have been contacted for comment.

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