Guests at a Manchester hotel have slammed the ‘dirty’ rooms after finding suspicious ‘bloodstains’ on the bedding.
Others complained that their rooms had a ‘huge smell of cigarette smoke’ and said their bedding had ‘not been changed in three weeks’.
The Airport Hotel, Palatine Road, has come under fire from various customers online, who claim they found suspicious stains on a duvet and dirt in their room.
The budget hotel, which is rated two out of five bubbles on TripAdvisor, is owned by Britannia Hotels – which was recently voted the UK’s worst hotel chain for the ninth year running.
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Over the past few weeks a host of ‘terrible’ reviews have been shared on the travel site, with customers calling the Northenden hotel branch ‘evil’ and ‘dirty’.
A guest, named Emma, claimed she was staying at the hotel after fleeing domestic abuse.
Rating the hotel at just one star, she wrote: ‘The cleaning staff haven’t changed my bedding in THREE WEEKS actually thinks I’m going to be sick because of the way they treated me.’
Another, named Laura B, claimed she had a horrific experience in January, “sinking” through the mattress to the other side.
After apparently changing rooms three times, Laura says she finally ended up in a room with “stained bedding”.
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“Given room 215 and wanted to get some sleep,” she said. “I pulled the duvet down and the springs of the bed went through the mattress, so we were given another room on the same floor. I sat up on the bed and sank into it! It really shook my back I took a photo of the mattress to show the manager.
“We were given a third room and the manager came with us and again a mattress with the springs sown (sic). He admitted that all the mattresses in the hotel were in the same sorry state.
“So I asked for spare duvets to sleep on to try and create padding from springs. One of the spare duvets had blood on it! I then lowered the spare pillows and they had Hairs all over from a previous guest.
“Also there were chocolate buttons under my bed and a chupa cup wrapper under my friend’s bed. Definitely not cleaned. Putting a hygiene sticker on the door makes no difference if you don’t vacuum not the ground!”
Laura claims she then woke up in the morning with ‘terrible back pain’ and was forced to ‘lie on the dirty floor’ to try to relieve it.
Another guest, Catherine B, who stayed in February, echoed those thoughts by also commenting on the mattress.
“This has to be the worst hotel I’ve stayed in,” she said. “Our assigned room was an unprepared room that had not been cleaned, there were dirty sheets on the bed that had clearly been put to sleep and mud on the carpet.
“This has been rectified, but our next room was terrible. The mattress had springs that you could feel through the sheets, and the edge of the mattress had collapsed. The whole hotel is worn out and everything needs to be replaced.
“The elevators smell of cigarette smoke. The whole place has an unpleasant odor, possibly due to the smoking rooms, and the cigarette smoke seeping through the entire building. Avoid at all costs.”
Another user, Adventure Aidan, included photos of a stained doorknob and a stain on the floor, saying, “Honestly DON’T STAY HERE! The rooms are dirty, unsuitable and it’s just a joke absolute all around. Elevators look like they haven’t been replaced since the 70’s.”
The hotel, which is just three miles from Manchester Airport, has 1,822 reviews, of which more than 1,000 are ‘poor’ or ‘terrible’ and only 87 are ‘excellent’.
Consumer Watchdog Which? ranked it bottom of a ranking of 24 major hotel chains. The survey of 2,371 hotel guests over 15 months to October 2021, left Britannia with just 49 points out of a possible 100.
Despite this, not everyone had a bad experience at the Airport Hotel, with one recent guest saying it was “just fine.”
“Our room was fine. Clean, warm and quite spacious actually but the bed was a bit old and uncomfortable,” JimmyandHeather said on TripAdvisor. “Other than that, it’s hard for us to really find any faults. We had a burger and fries from the bar which were perfectly edible and we were only in the room for just over 12 hours. It’s not the Ritz and room decor was a little tired but for our purposes the Britannia was just fine.”
And the most recent review, from March 4, rated the hotel a four star, adding: “Perfect for our needs for an early morning flight from Manchester Airport! Room clean although a little basic but plenty “Space for our family! Reception staff very friendly and efficient and the bar very welcoming! Perfectly suited our needs! Great value for airport parking too!”
Britannia Hotels has been contacted for comment.
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